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FAQs

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Click on the links below for help and information.  If you cannot find the answer to your questions, please submit a feedback form.

 

Frequently Asked Questions
How can I get a copy of the Gate Access Instructions
How do I get a new entrance gate remote opener?

My gate access remote control does not work.  How can I fix that?

When someone calls from the gate, how do I let them in?
How do I add or change an entry in our Entrance Gate Directory?
What is the procedure for architectural change or painting my house?
How do I know what paint colors are approved for painting my house?
How do I report a CC&R concern that I may have?
Who should I contact for a maintenance request?
What are the address and phone numbers for our asset management association?
When is trash and brush picked up?
How can I schedule a major appliance collection?
How can I get my trash container repaired or replaced?
I could not find my answer, what should I do now?

Gate Access Instructions

Click here to download the Carino Canyon Gate Access Instructions

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How do I get a new entrance gate remote opener?

New gate openers are available for a nominal charge ... click here for more information.

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My remote control transmitter for the gate does not work.  How can I fix that?

If you have one of the older (original) remote control transmitters, try to change the battery.  Otherwise, there is no fix.  You will have to purchase a new remote control transmitter.  Click here for more info on obtaining a new remote transmitter. 

If you have one of the newer remote control transmitters, it must be enabled through the gate access control system.  The new transmitters must be manufactured by Linear Corporation and they must also be the block-coded, 318MHz models.  There is a 5-digit code on the back of these type of remotes.  You must notify the Gate Access Administrator to enable your new remote control transmitter.  Click here to send an email.

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When someone calls from the gate, how do I let them in?

If you are listed in the directory at the entrance gate, when someone calls your house you can open the gate remotely by pressing the number ' 9 ' on your touchtone phone.  Only the number 9.  If you are not listed in the directory, you should contact us.  For more information, click here.


How do I add or change an entry in the Carino Canyon Entrance Gate Directory?

If you wish to add or change an entry in the Carino Canyon Entrance Gate Directory ... this would include a change to your personal gate code  ...  send an email to the association.  New homeowners should ensure that their name and PIN code are included in the Gate Directory so visitors will be able to dial your home directly and you will be able to remotely open the entrance gate from your house.  If you change your home phone number, you will also need to update the directory.   Click here for more information.

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What is the procedure for architectural change or painting my house?

Before you make any architectural change (including painting your house) you should complete an Architectural Change Request Form.  The Carino Canyon Architectural Committee will review your request within 60 days.  Normally less time.

When you intend to paint your house, you should review the Approved Paint Palette.  You still need to complete an Architectural Change Request Form.  When you use a color from the approved palette, your request should be turned around in a few days.

Click here for complete instructions.

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How do I know what paint colors are approved for painting my house?

As of August 2004, a total of 13 paint color packages have been approved for use.  Recently, 8 of the color packages were found to be out of compliance with City of Scottsdale Light Reflectance Values.  Each package corresponds to a single base color and some packages offer a choice of accent colors.   The color of your roof tile limits your choice of approved packages.  Roof tiles were originally manufactured by Monier Roof Tile.  Click here to see images of the roof tile colors.  Full painting policies and other information is available at the Painting page of this web site. 

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How do I report a CC&R concern that I may have?

All concerns about CC&Rs should be directed to Associated Asset Management.  They have an online form that you can you use to report any concerns you may have.  Click Here to go to the AAM website for reporting your concern.   Complete the form and submit.  Alternatively, you may write a letter to AAM explaining your concern.

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Who should I contact for a maintenance request?

All requests for maintenance should be directed to Associated Asset Management.   Click here to go to the AAM website for maintenance requests.  Alternatively, you may write a letter to AAM explaining your maintenance request.

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What are the address and phone numbers for our asset management association?

Associated Asset Management

c/o Carino Canyon Community Manager

7740 N. 16th Street

Suite 300

Phoenix, AZ 85020

(602) 957-9191 - Phone

(602) 957-8802 - Fax

(800) 354-0257 - Toll Free

(800) 934-5651 - 24hr Emergency Phone

Also, click here for the AAM website.

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I have just replaced a major appliance, how can I schedule a collection?

The City of Scottsdale has an appliance collection service provided on the last Wednesday of the month and must be scheduled in advance.  This service is for major appliances only (e.g., washer, dryer, refrigerator, etc.)  Click this link for Appliance and Move-in Box Collection Information.

 

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When is trash and brush picked up?

The City of Scottsdale picks up trash on Wednesday and Friday, unless a holiday falls on that day.  Then trash will be picked up on the following day (maybe).  The trash truck generally makes his melodious rounds in the morning, so put your trash out on Tuesday and Thursday evenings.  Remember, general trash (the black trash bucket) is picked up on Wednesdays and recycled trash (the pink trash bucket) is picked up on Fridays.

The City of Scottsdale maintains a schedule for brush pick-up.  Click Here for the Brush and Bulk Collection Schedule Map.  Carino Canyon is in the Cholla St to McDonald Dr service area.  Note:  A complete listing of refuse and recycling guidelines is also available at The City of Scottsdale web site. Click here.

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How can I get my trash container repaired or replace?

The City of Scottsdale will repair or replace your trash container.  Click here for more information and instruction on how to complete a maintenance request ... or you can call 480-312-5600.

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I could not find my answer, what should I do now?

Did you find your answer?  If not, perhaps we should include it in this section.  Send comments and suggestions to us.  In the mean time, contact AAM to get started finding the answer to your question.

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